Cookie policy

Necessary storage

Necessary storage keeps Opvango secure and working, for example by keeping you signed in, remembering your language and protecting requests against misuse. This storage is always active.

Usage statistics and browser storage

We use PostHog in the EU to improve Opvango. Measurement starts automatically. We measure page visits, navigation, interactions, click patterns (heatmaps), repeated and unresponsive clicks, and technical performance (Web Vitals).

PostHog stores a random browser ID in localStorage and session metadata in sessionStorage, without analytics cookies. This lets us recognise repeat visits in the same browser, without linking different devices. The browser ID resets when you sign out or switch accounts. We do not send an account ID, name or email address or create person profiles.

Attribution uses only the sanitised referring domain and predefined allowed campaign values, not the full referring URL or other URL parameters. Error measurements contain the error type and sanitised code locations; error messages and local variables are redacted. Network measurements contain only timings and sanitised metadata, without headers or request and response bodies.

PostHog also supports feature flags and experiments. This technical capability does not automatically create or publish an experiment or survey. Surveys send only ratings and answers from fixed choices, not free text.

Masked session recordings

Session recordings start automatically on public pages and screens for parents and childcare providers to investigate navigation problems. All text, input fields and attribute values are masked. Images, media and embedded frames are blocked. The masked recording continues through login, enrollment and navigation between screens. Document contents and embedded media are not recorded. We do not collect console logs, screenshots, audio or video.

Recordings use the same random browser ID as usage statistics and are not linked to your account. We retain masked session recordings for up to 30 days.

Privacy settings and questions

Privacy settings for linking search history to your parent account are separate from these usage statistics and remain available. Our privacy notice explains which data we process, your rights and how to contact us.

Recently viewed childcare locations

To help you continue searching, we remember up to twelve recently viewed childcare locations for thirty days. For visitors, this list is stored in the encrypted opvango_recent_daycares cookie in their browser. For signed-in parents, we store the list in their account so it is available on other devices. It contains only childcare locations and when you viewed them. Use ‘Clear history’ in Recently viewed to remove the list. Usage measurements for Recently viewed use the PostHog statistics described above, with a random browser ID.